Like invitees, you can also send messages to the attendees for the event. In this article, we will take a detailed look into how you can send messages to your attendees.
Step 1: Select the Event
Once on the My Events dashboard, select the required event. Doing so takes you to the selected event's details screen.
Step 2: Click 'Invitees'
From the left navigation bar, click Invitees. Doing so takes you to the Invitees screen.
Step 3: Click 'Message to Attendees'
From the left navigation bar, click Message to Attendees. This takes you to the Message to Attendees screen.
Step 4: Select or Add a New Message Type
On the Message to Attendees screen, the existing message templates are listed with information regarding each one tabulated via Title, Email, SMS, Status, and Date and Time. Select the required template.
In case you want to add a new message, click the Add Message + button. This opens the Add Message popup from where you can select the required template and click the Add Message button.
Step 5: Edit Message
As you select the message type, the template for the selected message type is displayed. Here, use the message body to edit the message.
To include placeholders, click Placeholders hyperlink. Doing so opens the Placeholders Text popup from where you can select the placeholders by clicking the copy to clipboard button for the placeholder you want to include. Once selected, click Done.
To reset the template, click the Reset hyperlink.
Step 6: Select When to Send
Use the When dropdown displayed under the When to Send heading to select when the message will be sent.
Step 7: Edit Message Information
To disable email event reminder, disable the Enable Email toggle button.
Use the Subject field to edit the subject of the message.
Edit the value displayed in From using the From field.
Edit the reply to email address using the Reply-to Email Address field.
SMS
To view SMS template, click SMS.
To enable SMS event reminder, turn on the Enable SMS toggle button. This displays the SMS event reminder message template.
Step 8: Select Branding
By default, brand logo is set to display on the event reminder message. To set a header image, click the Header Image button.
Click the thumbnail displayed in header image to choose a header image from your system storage.
Step 9: Select Content Blocks
In case you do not want to include location in the message, disable the Include Location toggle button.
In case you want to exclude ticket QR code from the message, disable the Include Ticket QR Code toggle button.
Step 10: Select Attachments
In case you do not want to include allocated tickets in the message, disable the Include Tickets (Allocated Only) toggle button.
Step 11: Message Actions
To perform actions on the opened message template, click the Actions dropdown. This reveals a number of options.
To send a test message, click Send a Test.
To delete the message, click Delete.
To duplicate the message, click Duplicate.
Step 12: Save or Set Live
To save and close the message, click the Save & Close button.
To set the message live, click the Set Live button.
